FAQs
1. When will HALO™ become available?
HALO™ is now available on Walmart.com!
Click here to be redirected to the HALO page on Walmart's website.
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2. Is HALO going to be available nationwide?
Yes, the device and monitoring service is available nationwide.
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3. Do you offer products for business use?
Yes, we offer products for businesses as well. You can visit us at
www.earthsearch.us to view our complete line of business solutions.
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4. What type of coverage area will you offer?
We will provide nationwide coverage.
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5. How big is the device?
The device is designed so that it can be covertly installed in a vehicle and is similar in size and weight to a cell phone or PDA.
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6. Will there be monitoring fees?
Because the monitoring and tracking services are ongoing and we use the GPRS network to provide monitoring, there will be a monthly subscription of $14.99 per unit. For households with 2 or more units, the service fee is $11.99 per unit.
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7. What is the recommended minimum or maximum age for a teen driver to use the product?
There is no recommended minimum or maximum age. Usage of the HALO device is a matter of agreement between the parent and the teen driver.
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8. Is the HALO device worn on the person?
No, it is not. The HALO device is designed to be installed in a vehicle.
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9. How do I access the information that the device collects about my teen driver?
You can access the information collected by the HALO device by logging in to our GATIS software through a standard web browser on any personal computer or web-enabled device.
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10. How often can I log in to GATIS? All monitoring is in real-time and data is securely stored on our back-end servers. You can identify location or look up the history of a vehicle at any time.
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11. I am concerned about privacy issues, can anyone see the location information collected by the device?
No. Only the people you authorize to have access to the device have the ability to view the device's GPS coordinates. Our system allows you to program phone numbers of people you want to be notified in case of an emergency. Since your log-in credentials are unique to you, no one can track your device unless you give them your username or password.
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12. Who do I call for technical support?
For technical issues pertaining to the device, please call our technical support center at 770-953-4184 or toll-free at 1-866-503-9317. All other inquiries should be directed to our customer support department at 1-866-503-9315 or
customersupport@earthsearch.us.
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13. Is it true that you have audio in the device that can advise my teenager to slow down or wear their seat belt?
Yes, in-cabin audio alerts is one of the features that comes standard on all HALO devices. This and other features of the HALO device can be customized through our GATIS web-based software, once the device has been activated.
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14. What happens if I decide to move?
If you move within the continental United States, you can continue to use and the HALO device, along with your GATIS subscription. You must contact us and provide us with a new address to ensure there is no break in service.
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15. Are you part of any other organization?
No. We are not part of any other organization and our products are proprietary.
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16. Who will bill me for my service?
You will receive your billing statements directly from EarthSearch Communications.
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17. Can you discount my monthly bill?
Yes, we can. There is a 10% discount for those customers choose to pay for one year of service up front.
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18. How much does it take to get started?
The retail price of the device is $199.00 for each unit.
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19. Is there a minimum service program I have to purchase?
Yes, the minimum service will be our standard tracking, location, monitoring and security services package for just $14.99 per month.
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20. What other service charges are there?
There are no other charges involved.
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21. Do I have to sign a contract?
There is a one-year minimum contract required with the HALO™.
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22. Is there a penalty for early termination?
Yes, there is a penalty for early termination. A one-time cancellation fee of $100 is charged.
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23. What is maximum number of units I can purchase? You may purchase as many units as you need as long as they are not being resold.
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24. If I purchase HALO devices for each of my vehicles and family members, can I get a discount?
Yes, you can. If you are getting multiple systems, you will be eligible for the 10% family plan; in addition, you could get an additional 10% for selecting our annual payment option.
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25. Can I install the device myself?
We recommend professional installation because the safety of your family is important. Contact us to find a licensed installer near you.
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26. How long does it take to get installed?
Once your unit is purchased, it can be installed in less than one hour.
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27. Who will install my system?
We have independent and national chain organizations across the country to install the units for our customers.
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28. Is it true that weather can affect my service?
Like every satellite system, weather does affect your service, but very slightly. Your service will be dependable and reliable the majority of the time.
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29. What are your customer service hours?
Our customer service department is open from 9:00am to 7:00pm Monday thru Friday. Emergency monitoring is provided 24 hours.
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30. Where can I find a retailer?
